Have you or someone you know been impacted by Hurricanes Helene or Milton? CEFCU understands the devastation and uncertainty storms of this magnitude cause. Please use this page as a resource.

Replacement of lost Debit/Credit Mastercard

If you have lost your CEFCU Debit/Credit Card because of Hurricane Helene or Milton, please contact CEFCU immediately.

Phone

  • Debit Cards – 1.800.542.3328
  • Credit Cards – 1.800.542.3328

CEFCU On-Line® and Mobile Banking

  • Log into CEFCU On-Line and Mobile Banking and:
  • Select Card Management from the Menu.
  • Click Card Services.
  • Select Report Lost or Stolen and answer the questions.
  • Click Submit.

Additional information on Lost Cards is available here: Victim of a theft? Lost or Stolen Card? We can Help!

Insurance Information

CEFCU has a great resource for Insurance Claim Checks and Disaster Tips: Insurance Claim Checks and Disaster Tips

You can also use this Insurance Check Checklist to ensure you are fully prepared to make an insurance claim.

Loan Assistance

CEFCU is offering Special Assistance Loans to help current members impacted by Hurricanes Helene or Milton — call us at 1.800.858.3400 for information.

Scams

Scammers will try to get you to donate to phony charities after a disaster. If you want to help financially:

  • Donate to legitimate charities, which you can find at:
    • Better Business Bureau — bbb.org
    • Charity Navigator — charitynavigator.org
    • Charity Watch — charitywatch.org
  • Avoid following donation links in unsolicited emails or texts.
  • Go directly to a legitimate charity’s website.

Visit ftc.gov/charity for more information.