Have you or someone you know been impacted by Hurricane Helene? CEFCU understands the devastation and uncertainty storms of this magnitude cause. Please use this page as a resource.
Replacement of lost Debit/Credit Mastercard
If you have lost your CEFCU Debit/Credit Card because of Hurricane Helene, please contact CEFCU immediately at 1.800.633.7077, or by using CEFCU On-Line® and Mobile Banking.
- Log into CEFCU On-Line and Mobile Banking
- Select Card Managementfrom the Menu.
- Click Card Services.
- Select Report Lost or Stolenand answer the questions.
- Click Submit.
If you do not want to fully block your card, you can temporarily turn off your card in Card Management by selecting your card of choice and using the On/Off toggle. This will ensure your card cannot be used if you get separated from it.
Additional information on Lost Cards is available here: Victim of a theft? Lost or Stolen Card? We can Help!
Loan Assistance
CEFCU is offering Special Assistance Loans to help current members impacted by Hurricane Helene — call us at 1.800.858.3400 for information.
If you need assistance with an existing loan, call 1.800.633.7077 and ask for the CEFCU Collections Department, or email collections@cefcu.com.
Insurance Information
CEFCU has a great resource for Insurance Claim Checks and Disaster Tips: Insurance Claim Checks and Disaster Tips
You can also use this Insurance Check Checklist to ensure you are fully prepared to make an insurance claim.
Scams
Scammers will try to get you to donate to phony charities after a disaster. If you want to help financially:
- Donate to legitimate charities, which you can find at:
- Better Business Bureau — bbb.org
- Charity Navigator — charitynavigator.org
- Charity Watch — charitywatch.org
- Avoid following donation links in unsolicited emails or texts.
- Go directly to a legitimate charity’s website.
Visit ftc.gov/charity for more information.