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Hurricanes Helene and Milton

Have you or someone you know been impacted by Hurricanes Helene and Milton? Visit our resources & tips page, cefcu.com/relief. 

If you are using a screen reader or other auxiliary aid and are having problems using this website, please contact us at 1.800.633.7077.

Visit our accessibility help page.

Report an Emergency

Lost or Stolen Card? Victim of identity theft, phishing? We can help!

Lost or Stolen Cards

Report lost or stolen CEFCU Debit/Credit Cards immediately. Representatives are available 24/7.

NOTE: Do not report a lost/stolen card through email.

Debit Card

1.800.542.3328

Credit Card

1.800.542.3328

Online

Log into CECU On-Line® and Mobile Banking and:

  • Select Card Management from the Menu.
  • Click Card Services.
  • Select Report Lost or Stolen and answer the questions.
  • Click Submit.

Learn more about managing your Cards at cefcu.com/tools.

Phishing/Suspicious Email

Forward suspicious email that uses CEFCU's name to abuse@cefcu.com . If you haven't provided any information, just delete the email. If you have responded to the suspicious email, contact CEFCU immediately. Learn more about phishing.

NOTE: Do not send confidential information to abuse@cefcu.com .

Identity (ID) Theft

If you are an Identity Theft victim:

  • Contact CEFCU as soon as possible at 1.800.542.3328.
  • File a report with your local police department.
  • Contact the Federal Trade Commission (FTC). You may file a report online or call 1.877.IDTHEFT.

For more information on how to protect your identity, visit the CEFCU Security Center.